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Terms and conditions

Sales conditions

The following general sales conditions govern the offer and sale, together with the conditions of use and the privacy policy, on the website these General Terms and Conditions of Sale are prepared in accordance with legislative forecasts referred to in the Italian Civil Code, at D.Lgs. n. 70/2014 With regard to information society and e-commerce services, the consumer code and governing the offer and sale of products through the website


The general conditions of sale apply and discipline all sales contracts concluded through the seller's site, as identified above. General sales conditions may be changed and each user is required to consult them before proceeding with each purchase. It is the user's burden check the general sales conditions before submitting the order. The general sales conditions apply regardless of the user's nationality, provided that the delivery of the products should take place in one of the countries for which the site provides for the online sales service that said country corresponds to that of registration of the 'User. The purchase of products on the site is reserved exclusively to physical persons who act as consumers and that are more than 18 years old. For consumer it means every natural person who acts for purposes extraneous to commercial, entrepreneurial, artisanal activity and Professional eventually carried out.

Conclusion of the contract

These General Conditions of Sale are an integral and essential part of the sales contract between the seller and the user. The telematic sending of the order by the user implies total knowledge and integral acceptance of these General Terms and Conditions of Sale, of Use and Privacy Policy. If the user does not agree with one or more terms contained in these General Conditions of Sale, please refrain from making purchases on the site. To proceed with the online purchase of one or more products, the user will have to carry out in advance Registration on the site, providing the seller, in compliance with the provisions regarding the protection of personal data, all the data necessary to allow the latter to execute the ordered orders. To conclude its purchase contract, the user must transmit his order following the procedure called on the site. The electronic sending of the Order raises the user to pay the obligation to pay the price indicated. To perfect the purchase, the user is obliged to confirm the price payment of the products inserted in the cart. Orders that do not record the corresponding transaction are automatically canceled. When the user makes an order he will receive an e-mail that contains the confirmation of the receipt of the order and the summary of the same: this communication will still constitute automatic acceptance of the order. The seller reserves the right to refuse orders that are incomplete and incorrect or users with whom a controversy is in progress the payment of a previous order. In such possibility the user will receive the refusal of the specifically motivated order by e-mail. If the products presented on the Site are no longer available at the time of the last access to the site or by sending the order, it will take care of the seller to communicate to the user, within 5 days of the day after the day following the one in which there is transmitted L Order, the unavailability of the ordered product. In the event of payment, the seller will reimburse the price without being held to further compensation. In the order form there is a reference to these General Terms and Conditions of Sale and the Privacy Policy, as well as a summary of the essential characteristics of each ordered product and the relative price, payment methods accepted and the methods for delivering the products purchased , shipping costs, conditions for the exercise of the right of withdrawal and methods and the return times of purchased products. The user can, at any time, monitor the status of his order by accessing his own personal area.

Product features

The products placed for sale through the site are articles of clothing, footwear, accessories and leather goods for men and women, present in the online catalog when ordering. The product catalog can be updated and modified periodically therefore the permanence of a product between those available online is not guaranteed. Each product is presented by a descriptive card where all the essential characteristics are reported; The images and colors of the products offered for sale may not be exactly corresponding to the actual ones due to the computer systems settings used by the user to view the site. Product images must therefore understand indicative and do not have normal Tolerances of use.

Selling prices

All the sale prices of the products indicated within the Site are inclusive of VAT, if applicable by the country of shipment of the products and of any other tax possibly applicable to sales. Product prices may be subject to updates and variations. The user is obliged to ascertain the final sale price before submitting the relative order. The obvious material error reported in the price in the site compared to the commonly known price of the chosen product involves the right of the seller not to confirm the shipment and proceed with the immediate repayment of the purchase value paid by the user without that he can oppose exceptions in Merit.

For the payment of the price of the products and the related shipping and delivery costs, if provided, the user can follow one of the methods indicated in the order form. In case of payment by credit card, the payment procedure will take place by protected connection directly linked to the Banking Institute holding the online payment service to which third parties cannot have access. In particular, the financial information (eg credit / debit card number, expiry date) will be forwarded via a cryptographed protocol, which provide the relevant electronic payment services at a distance, without third parties to have access. This information will never be used and / or archived in any format (including the electronic one) by the seller. The order amount will be charged on the day of shipment, except for the user's right to see the amount in the event of non-fulfillment by the seller or failure to run the contract for any reason. The user is the only responsible for the data entered so it guarantees to use only credit / debit cards of which it has the legitimate availability.

The products are delivered, via agreed couriers, directly to the user to the shipping address specified in the order. By filling out the registry form in the registration procedure necessary to activate the process for the execution of this Agreement and additional communications, the user authorizes the Seller to communicate the personal data to the couriers and / or trusted shippers used for delivery of Products purchased in order to allow the procedures necessary for their address. The seller will do the best to evade the transmitted order within 3 working days and in any case no more than 30 days from the day following the one in which the user sent the order. Delivery times include working days and do not include holidays. The site allows you to request the delivery of the products ordered to a different address from your user as provided that it is included in the country of residence of the user indicated in the login; In any case it is the user's burden to indicate all the references necessary for the success of delivery. It is possible to withdraw the products purchased through the site directly at the warehouse or the seller's physical store. The expenses and types of expected expected may vary depending on the country and shipping methods selected by the user. These costs and any additional cost are the responsibility of the user. The relevant amount will be expressly and separately indicated in the summary of the Order, before the user proceeds to the transmission of the same, as well as in the order confirmation of the order. The user always has the opportunity to verify the status of his order through the appropriate link by entering the number of his order or through his own personal area. The order must be done directly from the site of the country where it will be delivered. Orders carried out by the site of a country other than the destination, or to an address not accepted by the courier will be automatically deleted.

Absence of the recipient
Both in Italy and abroad the delivery procedure provides that, in the absence of the recipient at the time of the courier's access, the person in charge will leave a notice, in order to subsequently perfect the shipment, in which the contact details will be indicated by Contact to agree on the second delivery. In case of non-agreement for the second delivery the package will remain in stock at the courier warehouse and will be the responsibility of the user. In the case of non-collection within 4 days the package will be returned to the seller. In this case the contract must be resolved pursuant to art. 1456 C.C., with communication of the seller sent by e-mail to the user and therefore the order will be canceled.

User obligations
It is strictly prohibited to minor people to conclude an order on the site. The data entered in the purchase phase must only be their own real personal and non-third people, or imagination. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of consumers all. The user handled the seller from all responsibility deriving from the issue of incorrect tax documents due to errors relating to the data provided by the user, having him himself solely responsible for the correct inclusion. At the time of receipt of the products, the user is required to verify the conformity of the same in relation to the order. In particular he will have to pay attention to the correspondence between the number of packages indicated on the letter of the carrier and those delivered and the integrity of the package. Any anomalies (eg tampering, damage) must be specified in writing directly in the courier transport document and the user will have to refuse delivery. At the same time, the user is obliged to report the fact that the seller's customer service through the appropriate link. If the user accepted the delivery of tampered products, damaged, he will decide from the legal guarantee of product compliance.

The seller assumes no responsibility for disruptivities attributable due to force majeure which, by way of example, accidents, explosions, fires, strikes, earthquakes and other events that prevent in whole or in part, to implement the contract in agreed times. The seller will not be liable to any part or third parties about damages, losses and costs suffered following the failure to implement the contract for the causes mentioned above, having the customer entitled only to the return of the price paid. Likewise, the seller is not responsible for any fraudulent and unlawful use that can be done by third parties, credit cards, checks and other means of payment, upon payment of the products. In fact, the seller at no time of the purchase procedure is able to know the user's credit card number which, by opening a protected connection, is transmitted directly to the banking service manager.

The user can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, in compliance with the terms and methods below. To exercise this right, the customer must send Texture S.R.L. A communication within 7 working days from the date of delivery of the goods through customer service, "Contact us" section on the site. Note: they cannot exercise the right of withdrawal customers who buy with VAT number. The products must be returned intact, not damaged and equipped with the bar code and any other seal that is part of the products; The products that are returned incomplete, ruined, damaged, deteriorated will not be reimbursed. The products that are intended to be made must be delivered to the forwarder within 7 days starting from the user's communication to the seller of his own will to withdraw from the contract. The costs of return or change of products are charged (€ 10 in Italy / 20 € abroad). The shipment, up to arrival in our warehouse, is under the completion of the customer. Textures S.R.L. It does not respond in no way for damage or theft / loss of goods returned with unauthorized expeditions. After the return of the products, the Seller will provide the necessary investigations relating to the compliance of the same under the conditions and the terms indicated therein. If the right of withdrawal is correctly exercised by the Seller will reimburse for any sums already recessed by the user for the purchase of products, excluding shipping costs and any mark costs whatever the payment method used by the user, the Refund is activated by the seller in the shortest possible time and in any case within 14 days from the date on which the seller has become aware of the exercise of the right of withdrawal, subject to verification of the correct execution of the same and verification of the returned products. The seller performs the refund using the same payment means used by the user for the purchase of the returned products, even if a virtual and / or disposable credit card has been used. The seller can in no way make a refund on a credit card other than that used for the purchase, with the exception of the case in which the card itself expired in the meantime or was stolen: in this case the user can contact the Customer service through the appropriate section on the "Contact Us" site, to arrange the most appropriate reimbursement medium.

Guarantee of conformity

Pursuant to the law the seller has the obligation to deliver to the user conforming to the sales contract and the seller responds to any defects of conformity of existing products at the time delivery or which manifest within two years of delivery. For the purposes of the validity of the guarantee that precedes the user must report to the seller the lack of conformity within two months of discovery, under penalty of decadence, by contacting customer service through a special link. The complaint must contain the accurate and complete description of disputed defects and defects. The Customer Service will communicate to the user the instructions for returning the defective product that will take place at the seller's expense. The User will have the right to request the termination of the contract and the return of what is paid or, alternatively, replacement of the product. In the event of a mild defect, the user will only have the right to replace the product. In any case, the lack of conformity deriving from damage due to accidental facts or by the responsibility of the user for use does not comply with the intended use of the product are excluded from the legal guarantee.

Any dispute concerning the application, execution, interpretation and violation of the sales contracts stipulated through the Site is subject to Italian law. The application of the United Nations Convention on the international sales contracts of goods is expressly excluded. In any case, the rights possibly attributed to the consumer from the provisions of law in force will be subject to the state of residence or domicile of the latter.

Changes and updates
The seller reserves the right to modify the site, policies and these general sales conditions at any time to offer new products or services, or conform to legal or regulatory provisions. The user who accesses the site and forwards an order will adhere to the policies and terms of the General Conditions of Sales from time to time in force at the time the order will be carried out, unless any changes do not have retroactive effects under the applicable law . If one of the existing forecasts were considered invalid, nothing or inapplicable, this condition will not comply with the validity and effectiveness of other forecasts.

Customer and communications service

The user can request any information through customer service by sending an email to SO, by contacting the following address: 324 0989909, or by filling out the appropriate form on the "Contact Us" section.