Shipping policy

Trame S.R.L. is an online shop based in Italy. You can find any information regarding shipping times and costs in the section below:

ITALY

Express shipping (1-3 working days) is free throughout Italy with orders over or equal to € 150, below this threshold the cost of shipping will be € 10. The order must be placed before 12 to be able to ship it in 24 hours express.

Trame S.R.L. will not be responsible for customs taxes or duties for shipments outside the EU. For all these countries, taxes or customs duties are the responsibility of the customer.

For more information, you can contact customer service using the appropriate form, via our mail shop@so-tv.it or by calling the number +39 324 0989909 (Monday from 15.30 to 19.30 - from Tuesday to Friday from 9.30 to 12.30 and from 15.30 to 19.30 - Saturday from 9.30 to 13.00 and from 15.30 to 19.30)

ABROAD

The cost of express shipping (1-3 working days) abroad is € 20. The order must be placed by 12 noon to be able to ship it in express 24/48 hours.

Trame S.R.L. will not be responsible for customs taxes or duties for shipments outside the EU. For all these countries, taxes or customs duties are the responsibility of the customer.

For more information, you can contact customer service using the appropriate form, via our mail shop@so-tv.it or by calling the number +39 324 0989909 (Monday from 15.30 to 19.30 - from Tuesday to Friday from 9.30 to 12.30 and from 15.30 to 19.30 - Saturday from 9.30 to 13.00 and from 15.30 to 19.30)

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