FAQs

We have collected the most frequently asked questions. For any doubts do not hesitate to contact us!

Which are the accepted payment methods?

- Credit card Visa, Visa Electron, Mastercard, Postepay, American Express
- Paypal
- Bank transfer

What are the shipping times and costs?

Express shipping (1-3 working days) is free throughout Italy with orders over or equal to € 150, below this threshold the cost of shipping will be € 10. The order must be placed before 12 to be able to ship it in 24 hours express.

Can I return items purchased online?

The User can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, in compliance with the terms and conditions set out below.To exercise this right, the customer must send Trame S.R.L. a communication within 7 days from the date of delivery of the goods through the customer service, "contact us" section on the site.

Where is my order?

When your package is shipped, you will receive an email containing the courier's tracking number to track your shipment. Orders are shipped and delivered only on working days (Monday to Friday), except for national and local holidays and special requests.

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